Refund policy

Return Eligibility
Items must be unused, in original condition, and with packaging intact.

Return Timeframe
Returns must be requested within 7 days of delivery.

Refund Process
Once approved, refunds will be processed within 48 hours

Exchanges
Exchanges are available for eligible products. Please contact us to initiate the process.

Damaged or Defective Products
If you receive a damaged or incorrect item, contact us immediately at zvymart@gmail.com with proof (photo or video).

Non-Returnable Items
• Perishable goods
• Personal care products
• Customized items
• Sale items

Return Shipping
Return shipping costs may be borne by the customer unless the product is defective or incorrect.

Contact
Email: zvymart@gmail.com
Phone: 8529709094